Contact | Australia Expo 2020 Dubai

General Enquiries

    Online Shop Support

    For information regarding online orders or our Online Shop:

    For calls outside UAE, standard international call rates apply

    Please note that our customer care agents are available from
    Saturday to Thursday: 10 a.m to 5 p.m United Arab Emirates
    timing, will be able to assist you within one working day.

    Frequently Asked Questions

    What time does The Australia Pavilion Retail Store customer care team operate, and how can I get in contact?

    The operating hours of the customer care team are as follows:

    • Saturday – Thursday: 10.00am – 05.00pm 

    They are contactable on below

     [email protected]

    Delivery Information

    We offer a delivery service for both domestic and international orders. The moment you complete your purchase, your delivery will be processed. Times and cost for deliveries will vary depending on the location. For more information see the shipping and returns policy.

    How do I know if my online order has been successful?

    When you place an order on our website, you will receive an email confirming your order and all delivery and billing address details, including all the items you have ordered.

    Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order. If you spot any incorrect details, please contact our customer care team.

    I've placed an order online and it looked as though it was processed; yet I haven't received a confirmation email. Why?

    We’re sorry that you haven’t received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, please check your spam folder. It is also worth checking that your email address has been entered correctly.

    Usually our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.

    After placing my order, when is payment taken from my account?

    Once your order is placed and confirmed, payment will be deducted from your account.

    Why has my order been cancelled?

    Your order may be cancelled for a number of reasons. The most common reasons for this are:-

    • High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.
    • If you requested a cancellation. You’ll receive a confirmation email once this has been done.
    • If we’ve been unsuccessful in delivering the order to your chosen delivery address.
    • If payment was not successful
    • If your order was considered or flagged as fraudulent activity
    When I place an order, how long does delivery take?

    Your order confirmation email will inform you of the expected lead time for delivery. Our logistics partners will attempt to call you should they not have enough delivery information to deliver your order.

    How do I change my delivery address?

    You can update your delivery address at any time using our website. Simply follow the steps below:

    1. Visit our website and sign into your account
    2. On your account dashboard, click on ‘Address Book’

     

    If you have already placed an order, any changes will not reflect in any confirmed orders. Once an order has been placed, it is often not possible for us to change the delivery address. If you wish to change your address after receiving order confirmation, contact our customer care team. Please note, charges may apply for changing your address after an order has been processed.

    Can I track my order?

    Yes, you can track your order through your account dashboard. If you do not receive a tracking number please email us with your order number at [email protected] and we will send you you’re tracking number

    Can I view my order history?

    You can view your orders at any time using our website. Simply follow the steps below:

    1. Visit our website and sign into your account
    2. On your account dashboard, click on ‘My Orders’
    I've received my order, but it's not suitable. How do I return it?

    The Australia Expo 2020 Store is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item that you are not completely satisfied with.
    Please visit our returns and exchanges page for full details.

    Returns & Refund

    Please see the Shipping and Returns policy for further information.

    Cash on Delivery

    For your safety, we are not accepting Cash on Delivery.

    Click & Collect

    Click & Collect is not available.

    How can I remove my details from your mailing list?

    You can unsubscribe by clicking on the unsubscribe link at the end of any promotional email. On click, you will navigate to the un-subscription page on the website where once you enter the reason for un-subscription and click ‘Unsubscribe’, you can start a new shopping journey.

    Track My Order?

    Log in or enter your order details in the order tracker to see your order overview. From
    there, you can cancel items, track the delivery status or arrange an exchange or a return.

    Order Tracker
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    currency
    AUDAustralian dollar